FAQ

FAQ's

OUR MISSION :

To provide the best possible service to all LANCIA vehicles

Telephonic and Email support: We do:

provide information that is not provided on our website

give part numbers, when our search facilities could not help you

give technical information on how to repair your vehicle

give information about parts compatibilities

help you with using our website

Telephonic and Email support: We do not:

accept emails addressed to: do_not_reply@lancia.co.za

quote prices of products that are listed on our database

quote for shipping costs

provide information on the despatch status of your order

send invoices

update your user account

send additional account statements

ALL ABOVE IS HANDLED BY OUR SHOPPING SYSTEM

Part number extensions :

"-G" denotes a used item

"-N" is a reproduction item

"-A" an item on exchange basis

Do I use the "8" in front of the part number ?

Omit the "8" in front of the original Lancia part number to improve search results.

"Exact match" button:

if activated, you will only get parts that match your precise model, not the model family, ie. if you select Beta Coupe it will not return engien parts that are shared with the Beta Saloon..

"My car button:"

if activeated will return results specific to your own car.

What search term to use?

please type " pump water" or "water pump", but if you are looking for a waterpumpgasket, please typ:"gasket waterpump". The same syntax apph5es to all other parts. Some examples for queries: winder window r. / boot cv outer/wheel steering / cover steering column...

Download Online Goods :

log into your account

open your account page

click on the invoice number

click on the "download" button, behind the parts description

As some documents are rather large, some patience might be required with the download. Note that your download will not expire.

How do I pay an arbitrary amount e.g. for deposits etc?

Let's say you have to pay R 285,-. Enter "R1" into the part number field, it will display R1, R10,R100, R1000. Select a R1 up to R100, go to the checkout counter, select shipping option " deposit", adjust the quantities, in this case 2x R100, 8xR10,5xR1 and press recalculate.

"This operation is not allowed for a closed invoice!"

We are very sorry, this is a known bug in our system, and it will hopefully be resolved soon.
Cause: All your session details with lancia.co.za are stored in a cookie on your computer. When you revisit our site, you will be logged in automatically, and your last open shopping cart will be selected. If you have paid for your previsou cart however, the database will lock it, and not allow you to add more items.
Workaround:

Next to your login on the top left of the screen you will find next to your name the last invoice number. Click on that number to un-select the shopping cart.

Delete the cookie of lancia.co.za on your computer.

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